How we treat your personal data
Responsible for personal data
Personal data and processing of personal data
Any information that can directly or indirectly be attributed to a living physical person is considered personal data. Processing of personal data is any action taken with personal data. Any action taken with personal data constitutes processing, regardless of whether it is performed automatically or not, such as collection, registration, organization, structuring, storage, processing or modification, retrieval, reading, use, disclosure by transfer, dissemination or otherwise provision, alignment or combination, restriction, deletion or destruction. We process personal data about you if you:
- are a customer of Soltech
- are a supplier to Soltech
- are involved in Soltech’s recruitment process or are applying for an internship
- are an interested party or potential customer of Soltech
- contact us through our office phone numbers
- sign up for our newsletters
We may handle the following personal data that can be attributed to you:
- email address
- phone number
- order information/information about issues and equipment we are responsible for
- IP number
- business registration number for companies and sole proprietorships (personal number)
- other information you provide during your contacts with us
The personal data we may collect and process about you if you apply for a job or internship with us are:
- email address
- phone number
- personal number
- driver’s license
- language skills
- previous and current employment
- any presence in the criminal record database
The purpose of the processing and the legal basis
We process your personal data for the purpose of managing our customer relationships, purchasing and delivering goods, providing support, and marketing our products and services. The processing is based on the fact that it is necessary for us to enter into and fulfill our contract with you and for our legitimate interest in marketing. At the same time, the information helps us to analyze, tailor and improve our service offering and our communication with you. The information that is automatically recorded by our measuring instruments and technical logs when using, navigating, internet connection, technical equipment, etc. is used to manage the customer relationship and simultaneously helps us to ensure that the services always function as they should and maintain the quality. We can proactively solve technical problems, minimize the risk of errors and prevent anyone from misusing your services with us. The information gives us the opportunity to give you the best possible user experience on the technical devices you need to use in our systems. Soltech sends out newsletters via email to customers. To be able to send email you must register an email address. In some cases when you request this, newsletters can also be sent to you as a journalist or for other reasons have an interest in Soltech’s activities and services. Then you can choose to indicate whether you represent a company, are a private person, a journalist or other. This is done so that we can send as relevant information as possible to you. You can unsubscribe at any time and then your email is deleted from the mailing list. If you are applying for a job or internship at Soltech, we process your personal data in order to fulfill the recruitment process or appointment of an internship in an appropriate manner and in accordance with applicable legislation. When applying in the recruitment process, you must actively give your consent to the processing of your personal data. This is clearly specified in what way your personal data is processed, how you can change them, delete them and how you can withdraw your consent. Without the job seeker’s consent, the job/internship cannot be applied for.
Storage of personal data
We store your personal data for as long as it is necessary to fulfill the purpose of the processing. We always process your personal data to the extent and for the time we are obliged to do so by law. To the extent that your personal data is no longer necessary to fulfill the purpose of the processing, or the processing of personal data is otherwise prohibited by law, we will anonymize or delete the information. Should the customer relationship with us terminate, we will store your name, address, email address, and phone number for marketing purposes for a maximum of one (1) year after the customer relationship ended. Personal data in application and recruitment documents is stored for a maximum of two (2) years. Concerning press contacts, data will be deleted when you unsubscribe from press information. Regarding information about changes or at least once a year, Soltech will review the list and reassess whether the contact is still relevant or should be removed from the system. Our service provider for the switchboard registers information about you when you contact us through this function, to enable us to contact you. The messages generated usually contain name, company, contact information, case (things that make it clear what the contact is about). Information about contact details when you wish to be contacted is sent to the relevant party via email or SMS. As part of this registration, the telephone call is recorded and stored for a limited time. The reason the information is stored is so that, if necessary, we can review the message again. All data is automatically deleted after six (6) months and cannot be restored.
Links to other websites and services
Soltech’s ambition is not to link to other websites and third parties with whom we do not have cooperation agreements. Some exceptions may occur, regarding for example deductions and regulations.
Information about Children
You must be at least 18 years old to enter into an agreement as a Soltech reseller.
You should always feel safe when providing your personal information to us. Soltech values a high level of security for your personal information and takes appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, dissemination or destruction. For example, we use encryption to protect sensitive information that is transmitted over the internet. Only employees who perform a specific task have access to personally identifiable information. The IT systems used to store personally identifiable information are stored in a secure environment.
Soltech is responsible for ensuring that your personal information is processed in accordance with applicable laws. Upon your request or on its own initiative, Soltech will correct, de-identify, delete or complete information that is found to be incorrect, incomplete or misleading. You have the right to, in accordance with applicable data protection legislation, at any time request access to the personal information that is processed about you. You have the right to have incorrect personal information corrected, for Soltech to stop processing your personal information, for the processing of your personal information to be restricted, to exercise your right to data portability, and to object to the processing of your personal information. In such cases, please contact Soltech at the address below. You also have the right to at any time file a complaint with the Data Inspection Authority if you believe that your personal information is being processed in violation of applicable data protection legislation.
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